Troubleshoot common issues with Tickit’s Check-in App

Here are some solutions to common issues that arise as people get familiar with the Check-in App.

Make sure the appropriate tickets are loaded in the device (you’ll need to be connected to the internet)
If using the camera, try moving the device closer or further away from the QR code
If using a Linea sled, try moving the scanner closer or further away from the QR code while gently holding the button to engage the red beam
Scanning a code on screen may be difficult if the screen’s brightness is set too low. Try asking ticket holders to increase their screen brightness while waiting to be admitted
If you are still selling tickets in your storefront you should be connected to the internet so that new tickets are regularly synced to your device
Swipe down on the Search screen to force the device to sync with any recent purchases
If you are selling tickets using the device make sure you are connected to the internet
If you are selling tickets using Stripe’s Wisepad POS device make sure the device with the Check-in App installed has its ‘location services’ turned on

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