Give people access to private tickets with Redemption Links
Redemption Links allow you to allocate specific tickets to someone on a private “Redemption Page” that is delivered to their email address.
Redemption Links are a great way to offer exclusive early access to past attendees or one-off promotions using Email Lists. They can also be used as an alternative to Promo Codes when offering special tickets to individuals.
Redemption Links are organized using unique codes. These codes aren’t required to be entered anywhere for access to a Redemption page but they are displayed to the recipients so you can enter your own custom word or phrase to add a personalized touch (e.g. PRESALE4JANE).
Use the Batch function to add multiple email addresses at the same time. Copy and paste all email addresses (one per line) into the text field. Note that all the parameters for batches must be the same (e.g. tickets, quantities, and message, etc.).
To make sure a ticket is hidden from the general public it’s a good idea to set up these tickets to be “only available with a redemption link”. This setting is found under General Info > Visibility when editing a ticket.
When creating a new Redemption Link you’ll be asked to set various rules to define what recipients will have access to:
Recipient Email
Access to Private Redemption Pages is provided by email invitation. To ensure successful delivery it’s important that an email address is entered correctly.
Message
Explain your offer to the recipient. This text will be included in the invitation email as well as on the Private Redemption Page itself.
Availability
Enter a start and and end date to restrict a Redemption Link’s active time frame.
Tickets & Quantities
Select each ticket and corresponding quantity to be made available to the recipient. Note that if a ticket’s overall quantity cap has been reached these tickets won’t be available for purchase on Redemption Pages either.
Delivery
Once you’ve created a Redemption Link with an optional message click "send email" from the main Redemption Links page to send it directly to their inbox. For batches click "manage" then "notify by email".